Are we trying to entice fans or drive them away?
By Tony Tannous, 21 Apr 2010 Tony Tannous is a Roar Expert
- Tagged:
- A-League, Clive Palmer, football, Gold Coast United
Nine or so months ago, during the most recent pre-season, I wrote an article on The Roar about how Gold Coast United had missed a golden opportunity to build goodwill among the local community ahead of their A-League debut by essentially ripping off potential fans for a pre-season friendly against Fulham.
More than 10,000 turned out for that game, and the reports, including those from the knowledgeable Roar readers at the game, is that is was a decent night out, but at a hefty price.
My argument was that Gold Coast could have attracted some instant buy-in from fans by offering a fairer price.
Instead, the perception created by the Clive Palmer and his hierarchy by the pricing of their first match was “we’re exclusive, expensive and after your money”.
The message really should have been, “here’s our team, here’s a reasonable price, come along, check us out and get on board for the A-League. We want you, we need you.”
We all know what transpired throughout their first season, largely, I feel, due to a lack of respect for their fans and lack of willingness to engage the Gold Coast community.
So it was with much disappointment I read on Monday that the lowest price for Kevin Muscat’s testimonial game, at Melbourne’s new rectangular bubble-dome stadium on May 14 will be $31.40.
The next category is priced at $47.40, while top price is $60.40. At that price, you’d think the first choice Socceroos were coming to town.
While the stadium looks an absolute peach, and I, for one, can’t wait to venture south next season to check it out, administrators and these “pricing analysts”, as Clayton described them in the comments on my Gold Coast piece, mustn’t forget what they’re selling here.
It’s ultimately just a friendly kick-about between Melbourne Victory and the Young Socceroos, partly to pay respect to the Victory’s skipper, partly to show off the new stadium.
Muscat will be hoping the fans show him more respect than he showed the Asian Champions League last week.
I certainly hope the Victory pull a gate, but feel their chances would have been better if the cheapest tickets were around the $15 to $20 mark.
Especially when you consider adults can get into any number of AFL games in Melbourne, that weekend, for around the $20 mark.
For another comparison, $30 can get you into Anzac rugby league test on May 7, the first match at the new stadium.
Melbourne Heart, when they eventually get their chance to entice an audience, would do well to learn from the mistakes of others, like the Gold Coast, by offering affordable football.
This whole issue of ticket prices has been a bug-bear of mine since the A-League’s inception.
I still remember the conversation I had with then Sydney FC chairman Walter Bugno at the club’s first training session.
Surveying the impressive SFS arena, I suggested the only way to the fill it, apart from dishing up a decent product on the pitch, was to keep ticket prices reasonable, with an entry point of $20 or less.
He nodded, no doubt appreciating the fine balancing act between keeping the turnstiles ticking and keeping the balance sheet flowing.
We all know that Sydney FC, in season one, fell into a big financial hole that put an end to Bugno and his management team, but the reality is that Sydney offered some wonderful value that season.
Ticket prices started in the $15 to $20 range, with a saving for those who pre-purchased, while often you would find two-for-one offers in the club’s then partner newspaper, The Sydney Morning Herald.
With expensive stadium deals all over the place, it’s a difficult balancing act for administrators to keep everyone happy, but they must always remember the first priority remains the fans.
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April 21st 2010 @ 11:21am
AndyRoo said | April 21st 2010 @ 11:21am | Report comment
It probably makes ecconomic sense despite the empty seats with the way these friendlies are priced by taking advantage of the hard core fan who will pay this premium.
It does bother me though when we get teams out here that people want too see and theirs empty seats because of the pricing. A missed oppurtunity and great experience for fans, I would have liked too see Celtic or Everton but I’m not a hardcore fan of those teams and wil miss both (assuming Everton will be priced similar to the Celtic game). There is far too much of this going on in football, the national teams World Cup farewell game is also priced at a premium.
I thought the $25 tickets for the Socceroos game agaisnt indonesia was a welcome return to normality in pricing.
I feel I’m no longer in the football demographic since I have a young family , wouldn’t feel so dissapointed about it if their were 50k fans that were willing to pay the premium, as those who want it the most should go. But there are so many empty seats it feels mean spirited.
That said I would prefer a competitive game between two mediocre teams over a friendly (involving a good team) any day.
April 21st 2010 @ 12:00pm
Kazama said | April 21st 2010 @ 12:00pm | Report comment
Great article Tony, I totally agree. Those prices for Musky’s testimonial are absolutely ludicrous. As an “outsider” who wants to see a game at AAMI Park, I am thinking of coming over for the first derby there between Heart and Victory… assuming it is played there, of course. Even then I wouldn’t pay that much for a ‘cheap seat,’ and that is for a league game!
If I were running the Heart I would grab this and run with it. I would have the chairman come out and stir things up by saying that Victory are trying to rob their fans. How can they justify prices like that when they let the whole state down last season? Come and watch us play a more entertaining style of football for a lot less.
I think that’s the key for Heart being successful – they have to present themselves as a totally different product from Victory. Something that will appeal to the ‘neutrals’ who don’t like the way Victory play. And of course, having cheaper tickets than the Victory would be a good start. It would maybe swing a few families to watch Heart instead if the tickets are more affordable than Victory’s.
April 21st 2010 @ 2:02pm
Tony Tannous said | April 21st 2010 @ 2:02pm | Report comment
Thanks all for your knowledgable input and anecdotes…
Maintain the rage I say…
Leave a comment here, write to your clubs (as agga has done), write to the governing body, get on your respective forums…the fans voice should always be heard.
The number of empty seats should be a sure sign for administrators, but if the message isn’t sinking in, let them know…
The NRL, I believe, have had some great initiatives, week to week, to entice fans to games, and there’s nothing stopping the FFA and A-League from taking a similar approach…
Football, above all else, remains a working class game, played and loved by everyone, and the prices should be reflective of this…the fans should never be priced out and from what I’ve been hearing and seeing over the past couple of years especially, they are.
April 21st 2010 @ 3:47pm
Realfootball said | April 21st 2010 @ 3:47pm | Report comment
Yeah, except that hardly any Australians consider themselves working class, if the research is to be believed.
Strange statement that – “football remains a working class game”. Not where I come from, Tony. Let’s keep antiquated notions of “class” out it. The game is for everyone.
April 21st 2010 @ 4:37pm
Tony Tannous said | April 21st 2010 @ 4:37pm | Report comment
what I meant there realfootball is that the game is for everyone, including the working class….as i noted “played and loved by everyone”…
meaning the working class musn’t be priced out…
sorry for the confusion…
April 21st 2010 @ 3:40pm
AA said | April 21st 2010 @ 3:40pm | Report comment
Great article Tony once again.
I emailed MVFC a year ago when Fulham came out and complained about ticket prices then.
I emaied the FFA when the NZ game was annouced and warned them to keep ticket prices low for that game.
April 21st 2010 @ 4:35pm
AndyRoo said | April 21st 2010 @ 4:35pm | Report comment
Apparently Due to proposed guest players no longer participating in Kevin Muscat’s Testimonial, the club has decided to reduce ticket prices.
The revised prices are as follows:
Premium A
Adult 44.40
Concession 32.40
Junior 23.90
Families 107.70
Premium B
Adult 34.40
Concession 23.90
Junior 18.90
Families 82.70
Premium C
Adult 23.90
Concession 15.90
Junior 13.40
Families 57.70
prices include GST and Ticketek fees. Those members who have already purchased tickets through Ticketek will receive a call from Ticketek to reimburse your purchase and provide new tickets at the revised price.
MV, class act
April 21st 2010 @ 5:04pm
Football Person 2 said | April 21st 2010 @ 5:04pm | Report comment
you beat me to it
………………….
April 21st 2010 @ 4:37pm
AA said | April 21st 2010 @ 4:37pm | Report comment
‘Guest players’… yeah right, the club found out about the fan backlash that was about to happen and changed the ticket prices.
April 21st 2010 @ 4:45pm
zizou said | April 21st 2010 @ 4:45pm | Report comment
At least they had the balls to see the error of their ways. Actually for two games it’s not too bad now.
April 21st 2010 @ 5:02pm
Tony Tannous said | April 21st 2010 @ 5:02pm | Report comment
Further to the post by AndyRoo, here’s a copy ot the email sent to MV members a short time ago…
Dear XXX
Due to proposed guest players no longer participating in Kevin Muscat’s Testimonial, the club has decided to reduce ticket prices.
The club wants to ensure this game remains affordable for our members and fans, with the objective being to attract the largest crowd possible to welcome football to the new stadium and celebrate the contribution of our captain, Kevin Muscat to the game.
This game marks a momentous occasion for our football club and we look forward to our members and fans supporting this historic event.
The revised prices are as follows:
AdultConcessionJuniorFamilies
Premium A 44.4032.4023.90107.70
Premium B 34.4023.9018.9082.70
Premium C 23.9015.9013.4057.70
Please note these prices include GST and Ticketek fees. Transaction fees may apply
Those members who have already purchased tickets through Ticketek will receive a call from Ticketek to reimburse your purchase and provide new tickets at the revised price.
The club would like to apologise for any inconvenience caused to our members.
Tickets go on sale to the general public at 9am tomorrow.
Kind Regards,
Geoff Miles
Chief Executive Officer
April 21st 2010 @ 5:07pm
Barry said | April 21st 2010 @ 5:07pm | Report comment
Balance sheets don’t flow Tony. Cash flow statements (or whatever they’re called these days) do
April 21st 2010 @ 8:14pm
agga78 said | April 21st 2010 @ 8:14pm | Report comment
The email from MVFC membership department
Hi AGGA78,
Thank your email and feedback in relation to the upcoming Kevin Muscat Testimonial match.
This is an opportunity for the club to play the first football match at AAMI Park and recognise the outstanding contribution made by Kevin Muscat both domestically and abroad.
We appreciate your honest feedback especially in terms of the price and in conjunction with proposed guest players unable to participate in the match, we have decided to reduce the ticket prices.
Please see below:
The revised prices are as follows:
The original email sent by myself to MVFC membership short and sweet
enjoy the game, $40 for a decent view no thanks, a mickey mouse game you will get a mickey mouse crowd with prices like that.
April 21st 2010 @ 8:38pm
MV Dave said | April 21st 2010 @ 8:38pm | Report comment
Well done MV…may now actually go to the game.