Season ticket sell-out: Good or bad?

By Michael Fowler / Roar Pro

The fixture was the Monterrey Rayados against Dorados: fifth in the first league against 12th in the second league.

A third round match-up in the Mexican League Cup on a Wednesday night in Monterrey, a relatively unimportant fixture in the grand scheme of things. Tickets would surely be a routine acquisition?

This in mind, I tested out my rather questionable Spanish on a call to the Rayados ticket office. A couple of minutes later, the friendly Mexican ladies chuckling on the other end of the line indicated that I was not in the right place.

There were no tickets available for the game against Dorados. Nor was there a single one available for any fixture in the rest of the season, as a matter of fact.

I asked around with some locals, and they too gave me a response of pitied amusement. Every seat in the stadium is occupied by season ticket holders, they advised me. Every single one?

Every single one.

That’s correct, 52,237 strong Estadio BBVA Bancomer, unveiled just two years ago in August 2015, does not have any regular match tickets for sale throughout the year.

So, some (Spanish) online negotiations later, we managed to line up three tickets – season tickets, that is – for the match against Dorados. We went ahead and met Vicente, a Rayados diehard, outside the stadium before the match.

He too confirmed – with fearsome pride emblazoned across his face – that Rayados are the only team in the country to have a stadium fully occupied by season ticket holders.

Great! The team would have unwavering support, perpetually packed-out 53,000 crowds, incredible atmospheres, Tifos reminiscent of the mighty Yellow Wall in Dortmund.

The reality was different.

Upon entrance, I immediately noticed more blue and white coloured seats (the striped colours of Rayados, which literally means ‘The Stripes’) than fanatical fans. While the Rayados active section were tirelessly waving their flags, the stadium was otherwise conspicuously quiet.

The thought then entered my mind: was this entire season ticket sell-out really a good thing?

On the one hand, the stadium would presumably be brimming at games more significant than a third round cup game on a Wednesday night.

What’s more, the fans at those games would unquestionably be ‘real’ fans. One can draw a comparison with Premier League stadiums, where monolithic constructions like Old Trafford often appear eerie in their silence.

I can first hand testify that even the atmosphere at my beloved Anfield in 2015 was not as buoyant as even in 2011 when I first went. I was, of course, part of the problem, however logic suggests that a stadium full of season ticket holders would have more animation to it than one lined with tourists.

More positives to a season ticket sell-out include stable revenue for the club. In a league not as commercially bolstered as those in Europe, membership fees make up a large portion of yearly earnings in Mexico. Effectively having a sell-out for every single home match is, quite literally, the dream for a club CEO.

Conversely, one downside was apparent to me even on my first match visit: disappointing attendances in lesser clashes. If even a few thousand tickets were put on sale at the stadium box office prior to kick-off, the crowd would surely have been larger and more active.

Even getting tickets from our Mexican amigo Vicente was not a simple experience. If my Spanish had not been at least mildly sufficient, the chances of a trip to the stadium would have been about as possible as getting a beer under $9 at the MCG.

Exactly.

This must have a negative effect for publicity and marketing. It is difficult to become a more renowned name when visitors to Monterrey – home city of the Rayados – are basically denied the chance to see a home game. What’s more, the club are likely missing out on heightened ticket prices for one-off matches.

Above all, the most detrimental impact of a season ticket sell-out is the complete lack of away fans. The Estadio BBVA Bancomer did not offer a single bay for visiting supporters, and it was noticeable.

Football is built on the camaraderie between home-and-away fans, the organised marches to the stadium, the obnoxious celebrations to those at the other end of the stadium when your time scores a 90th minute winner. It’s what makes football stands out from other codes.

Now imagine an A-League of the future, where club members are bustling to snap up every last seat in your home stadium.

Would you accept guaranteed revenue, at the cost of being able to bring your friend, in town for the weekend, to a home game with you? Huge crowds for big matches, minuscule attendances for smaller ones? Giving up away days for bigger home attendances?

I’m still completely undecided. Please, your thoughts!

The Crowd Says:

2017-02-12T04:58:18+00:00

Nemesis

Guest


Great discussion topic. From a purely business perspective, Season Ticket sell-out is a dream for the FC accountants. Even if no one turns up to a game, you've banked the money. If I sell any goods, I don't care if the people who buy the goods don't use them. I just want to sell all my stock. Of course, having a live audience at football provides wonderful atmosphere for players. I used to think it probably adds more dollars to the TV rights but this is not the case. There are empty stadiums for cricket played in the Gulf, but the TV rights are still enormous. What's the solution? If I were CEO Monterrey Rayados I would alter my Season Ticket Strategy 1) Sell Season Tickets as you currently do, but reduce the price on the Season Ticket by $5 per home game 2) Season Ticket holders do not get automatic entry to home games. Instead, Season Ticket holders will be given the 1st rights to pay $5 to purchase a ticket in the week leading up to the Game. If they don't do this by a certain date (e.g. Thursday before the Game on Saturday) their Season Ticket becomes invalid for that match & their seat is sold to the public. The Season Ticket holders should not be upset since they're getting a slightly cheaper Season Ticket & they can still attend every home match if they want. As further incentive, the Club could split the proceeds from tickets sold to the public by giving the Season Ticket holder 10% of the Ticket price. Melbourne Victory does something similar for certain home matches. 3) The following Season, those Season Ticket holders who have not attended more than 50% of matches will lose their Membership & the next in line on the Waiting List will get a Season Ticket.

2017-02-12T00:29:52+00:00

j binnie

Guest


This not a "new" problem, for teams like Man Utd have much greater "members" than seats at their ground. Many years ago I asked a season ticket holder at Glasgow Rangers ,how their system worked and he told me that he,as the ticket holder,had to inform the club if he was going to use his allocated ticket, 48 hours before the game. If he did not do this his seat was sold to a walk-up public. This seemed to be quite acceptable to him. I am led to believe Man Utd use a slightly different system. They have 3000 seats that are not sold to anyone and if you are visiting the city you have to inform them of your desire to visit a game and they will check that fixture,and if the game is sometime in the future, your name goes into a "draw" to see if you have snared one of the available tickets. Again, this seems to work. Cheers jb

2017-02-11T23:17:11+00:00

Chris

Guest


It sort of happens now with the members at Allianz doesnt it? They hardly ever show up to A-League matches unless its a derby.

2017-02-11T17:20:19+00:00

lesterlike

Guest


This is only a problem in countries that have terrible ticketing systems, like Australia and evidently Mexico. Big European clubs like Bayern or Benfica have nearly their entire stadium sold out to season ticket holders from the start of the season but the difference is that if a ticket holder can't go, then he can put his seat for sale on the club run "Secondary Market" where first non ticketed members and then the general public can buy those seats as they come available. The season ticket holder gets nearly the full match day cost of his seat back so he is encouraged to use the system, the system is easy and tickets remain affordable for casual attendees and the club gets a full house every week. Everyone wins. Victory and WSW would have had this years ago but they have to go through the idiots at Ticketek who have a exclusive contract with their stadiums to sell tickets for the venue and have made it impossible for the system to be either simple or attractive to either seller or buying parties. Publicly funded stadiums should be banned from selling these exclusive deals to private companies. Instead the event organiser should be responsible for the selling and distribution of tickets, like is the case at every damn sports event in Europe.

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