ARU must improve people management skills

By El Gamba / Roar Guru

Is anyone else out there a manager? Has anyone else had to deal with tricky employees, potentially with egos?

If so, I’d ask you what you’d do if a potentially valuable member, of your team came out and complained about the work environment being toxic.

Would you wait around and say nothing until this employee was given the opportunity to damage the game, and the team, to the point where it is almost irrelevant what the work culture is actually like?

Would you then come out and disregard the employee’s opinion by acting as though you’re confused about his meaning?

Would you make strange comparisons to the structures of other companies, companies that clearly have their own issues, as an argument against the employee?

Let’s apply some perspective to this situation. Let’s take out the polarising effect that someone like Quade Cooper tends to have on the public. Let’s disregard the medium of the initial rant, which some older heads would find disrespectful in itself.

I’d like to think that, as the manager of such an employee, I would be working with the man to find a solution upon hearing the first rumblings of discontent.

This does not mean bowing to the employee’s demands. However, it does mean taking his concerns seriously. It means investigating, in an appropriate way, the allegations made to determine whether there is any truth to them (has anyone else found that there is quite often fire where there is smoke?).

It means establishing an action plan and providing feedback to the employee (even if this is simply to explain why things are the way they are).

In my line of work, if you do not handle events such these quickly and decisively, in a fair and equitable manner, they tend to get blown far out proportion, and they have the potential to damage the business. At a personal level, there is also the risk that real people’s livelihoods will be adversely affected.

A good manager would embrace this as an opportunity to improve the organisation.

All I see now is a lose/lose situation in the short term for Robbie Deans and Quade Cooper, and a hell of a lot more pressure on our team in the coming weeks.

Longer term, the Lions tour will be on us before we know it, and again I get a sense that we’ll be sadly underprepared.

If only, as a group of supporters, players and administrators, we could truly live the ‘One Team’ vision.

The Crowd Says:

2012-09-30T20:46:12+00:00

mania

Guest


ben i disagree. u cant jump at every squeaky wheel that is disgruntled. why didnt quade go thru proper channels like RUPA instead of trying to do it on his own? because he's selfish and doesnt care about his team. aru should not acknowledge that they doing anything about his concerns as it would give him traction and encourage him and others to use this avenue for whining. as a coach of gen Y and gen me i find that most of them are as reasonable as any other gen. only once have i come across a player like quade and he got dropped. as skillled as he was he was detrimental for the team spirit and didnt realise the value of team work. team comes first and foremost.

2012-09-30T12:12:34+00:00

Cattledog

Roar Guru


And to think he's not even murried...

2012-09-30T11:35:25+00:00

Skills & Techniques

Guest


Quade is a dud -- Comment left via The Roar's iPhone app. Download it now [http://itunes.apple.com/au/app/the-roar/id327174726?mt=8].

2012-09-30T10:41:48+00:00

brooke48

Guest


quades behavior on/off field is erractic;how do you deal with someone who denies his shortcomings. this is just another episode indicative of his dysfunction.

2012-09-30T07:07:03+00:00

ThelmaWrites

Guest


Thanks for the excellent replies, Rabbitz.

2012-09-30T06:47:27+00:00

Cattledog

Roar Guru


Can't argue with too much there, Krasnoff ;)

2012-09-30T06:36:04+00:00

Cattledog

Roar Guru


Your right on most points, Johnno. You won't get a coach worth his salt to replace Deans unless there's an almighty clean out. Certainly, McKenzie will steer clear until there's a structure within the ARU that he can work within, similar to what the reds had to do. I would bet he wouldn't work within the current circus. It won't happen overnight...but it will happen. However, I fear it will be too late for the Lions tour.

2012-09-30T06:07:28+00:00

Rabbitz

Roar Guru


They only have to show transparency in certain accounting and corporate functions. Things that the commentariat whine about not being told, like employee contracts, reports of day to day management activities, HR matters, business plans and the like have no requirement for publication. Sporting administration bodies like the ARU are not public service entities. The ARU is actually called Australian Rugby Union Limited so is clearly a corporate entity.

2012-09-30T05:14:03+00:00

ThelmaWrites

Guest


ARU does not have shareholders, it has member unions. And what would ONE shareholders' meeting achieve?

2012-09-30T05:06:30+00:00

Kettler

Guest


I agree with Rabbitz. You do not air your dirty laundry out in public. Name one international corporate company where if you came out, on social media putting the company into disrepute, you would be patted on the back and told "well done" QC has been in negotiations for months, he wants time off to go boxing, he keeps threatenng to go with SBW. Maybe QC just isn't getting what he wants. His game has been mediocre at best. You can't blame a coach or your team for your inability to catch a ball, pass the ball or use your brain to make decisions. He is playing number 10. The decision maker for the Wallabies. His off field and on field antics just prove he is not up to this responsibility. Maybe he just doesn't have what it takes to step up to that next level? Many fantastic players do not make it in the big leagues even when they have the talent. You must also have the mental toughness and he just doesn't seem to have it. So his team had a few words with him after the Gold Coast game. Grow up...you are one of the most important players out on that field....... "Where there's smoke there's fire"....maybe QC isn't the smoke but the Fire

2012-09-30T04:56:05+00:00

ThelmaWrites

Guest


This is what Quade said of himself. At the John Eales medal presentations in 2010, he was interviewed at their table, with Stephanie seated nearby. He was asked if he and Stephanie were an item. "She's a good sort, I don't know about me".

2012-09-30T04:39:27+00:00

AdamS

Roar Guru


Corperate entities do have to show transparancy, in a number of ways. When was the last ARU shareholders meeting?

2012-09-30T03:41:11+00:00

Rabbitz

Roar Guru


I agree with your sentiment and I would genuinely be surprised if O'Neil hasn't already asked for an explanation. We will never really know - neither should we - what answer he receives. At the end of the day it should have been an internal matter. The media and the public have no right to this sort of information nor should they have the expectation. While it is all good fun to speculate, frankly it is none of our business and the ARU as a corporate entity and employer has no need to be transparent - except where they are obliged to under corporate law.

2012-09-30T03:10:11+00:00

Red Block

Guest


Of course Cooper may be the only one expressing his views publicly when quite a few others are saying it privately. Agree with El Gambit though, Quade only usually lashes out in frustration. He has a unique skill set and the coach is largely ignoring his skills to suit his perceived style of play. So an employee is unhappy with the work place environment and the product is failing. What would most company boards do? They start at the top and work their way down. JON, Nucifora, Deans! All must be reviewed and replaced if necessary. This is what happened at the Reds. However, to say rugby is a poor cousin is far fetched. In QLD the Reds averaged bigger crowds than the Broncos. The first time ever the Broncos have been knocked off their perch. Just shows people will follow a team that plays attractive footy and presents itself well. -- Comment left via The Roar's iPhone app. Download it now [http://itunes.apple.com/au/app/the-roar/id327174726?mt=8].

2012-09-30T01:58:10+00:00

Krasnoff of Noosa

Guest


It's like asking the devil to criticize hell. The volume of rugby the senior players are playing, points to an urgent need for intensive development work with second and third-tier players to ensure that when the top guys are either fatigued or injured, that the others can step up and do the job. A lack of cohesion at the third-tier has caused major cramming. O'Neill's predecessor as ARU chief executive, Gary Flowers, came up with a competition that would remove the need for this cramming which would ensure that Australia had the depth in its playing ranks to cope with injury tolls. That competition was the Australian Rugby Championship. Every Super Rugby franchise loved it. Every Super Rugby coach hailed it as the best thing ever to improve the depth of Australian rugby. 96 per cent of the players involved thought it was fantastic. But one of O'Neill's first acts as the ARU's new CEO was to kill it off after just one season, and it’s on O’Neill’s shoulders that the current malaise rests. O’Neill’s second major blunder was to prematurely extend the tenure as Wallabies coach of a person who has shown himself to be out of his depth at first-tier level. Deans has erred in team selection, showed a lack of management skills in dealing with young players, and has been unable to put in place a cohesive playing strategy. So here’s the conundrum: what’s the point of going to O’Neill—who doesn’t wish to listen to advice—for reformation, when he is part of the problem. Oh if only some of the ex-playing members of the ARU Board who demonstrated they had balls on the playing field, would do so again in the board room.

2012-09-30T01:06:37+00:00

Minz

Guest


Guys, the military is just the tool of the government. Don't like what the military's doing? Get the government to change it. They make the decisions. It's handy that the military's there to take the blame (and don't government's love to use that out!), but it's generally not accurate to place it there. Anyway, worst game I've ever seen the Wallabies play. South African line-out's meant to be a bit shaky - Australian line-out can't even get a man up to challenge it. No attack, can't keep possession, lousy defence... urgh. They mostly looked like they were trying for part of the game, and that's about as nice as I can be about it... there was a serious lack of urgency to get to the breakdown for significant parts of the game. If the players wanted to back up Quade Cooper's comments, IMO they've now done it.

2012-09-29T23:54:31+00:00

stainlesssteve

Guest


lorry, they achieved the trashing of the lives of thousands of innocent people, the spread of uranium dust, the reinvigoration of the opium industry which the Taliban had destroyed, tacit complicity in 911, and support for the military-industrial cabal. They'doing good service in Timor and the Solomons, though. For once it has to be admitted that the Wallabies' injury list is a fair excuse, and honestly, they did well not to be beaten by double the margin. Fair and balanced criticism of the ARU. Didn't know O'Neill was a banker. Bless his pointed little head.

2012-09-29T23:15:39+00:00

lorry

Guest


God, lets not bring the army into this. They invaded a sovereign country and have achieved nothing in 10 years.

AUTHOR

2012-09-29T22:32:29+00:00

El Gamba

Roar Guru


Accepted Rabbitz however I think that a very important step is identifying why things happened as they did. It's dead easy to sit back and blame the employee whilst sipping on cognac and smoking a cigar. There are however reasons why it happened as it did. No available communication channels? An us and them culture? I don't know but unless the cause is established, this will happen again.

2012-09-29T21:47:50+00:00

Rabbitz

Roar Guru


El Gamba, If an employee (any employee - no need to be the golden haired child) came to me with a coherent, meaningful explanation of the issues that are causing the problems I would take the issue very seriously. I would work with the entire team to resolve them. If the employee came to me and said "You and everyone else is wrong and I am the only one doing the right thing" I would sit the person down and patiently explain the meaning of being in a team and working toward team goals. I would also explain to them that while their concerns are being taken seriously, one non-teamplayer does not take precedent over team and corporate harmony and well-being. If the employee went on social media and bagged the organisation and exposed the dirty laundry in public, that employee would be in HR and then on Gardening Leave awaiting the finalisation of his or her termination so fast they wouldn't know which way to turn. No employee, who wishes to stay employed, has the right to publicly run down the organisation. All things in this world have consequences. One of the consequences of publicly slagging your employer is that pretty quickly that employer becomes your former employer and a court room adversary. Cooper stepped over the line. Way over. If you want to be a professional in any field you have to act professionally. Undermining your organisation and work (team) mates is unprofessional. He is an adult and needs to understand that being a schoolboy prima donna just doesn't cut it. I don't care how bad your Manager (Coach) or Managing Director / CEO (ARU or Club) is, you either front them personally in a professional manner to sort it out, if you can't get it sorted, then you need to come to terms with your employer on how best to leave the organisation - with the least damage to both parties. If you go down the unprofessional path, then do not expect any corporate sympathy from your current employer or from any other employer you seek a position with. Loyalty and professionalism cut both ways.

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